Support
Something not right? We'd like to hear about it.
Contact
Email support@gnomeghome.net. A short note on what you were doing when it happened helps a lot. We read everything.
Reporting a problem
It helps if you can include:
- What happened, and what you expected instead
- Your computer or device and its operating system
- The game version (shown in Settings)
- The log file, if the game crashed or misbehaved (see below)
Where the game keeps your files
On Windows, your saves, settings and logs are in %LOCALAPPDATA%\GnomeGHome. Paste that into the Explorer address bar to open it. If the game crashed, the same folder has a .log file and a crash_….dmp file. Attaching them to your email helps us find the cause. They stay on your computer unless you choose to send them.
Back up that folder before reinstalling or moving to a new computer if you want to keep your garden.
Languages
The game can be played in English, Spanish, French, German and Brazilian Portuguese (Settings, then Graphics, then Language). The translations are new, so if you spot a wrong, odd or cut-off phrase, tell us. We'd love to fix it.
Playing with a controller
Partial controller support is being added. Mouse and keyboard remain the main way to play. If you try a controller, tell us how it went.